Supplier FAQs

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FAQs

How do I register to be a supplier on Warm Commerce?

Registration is easy! Use the 'Suppliers Register Free Here' link at the top of the page.

After you register:

  • You will receive a registration email with your username and email, a registration link, and details of what information to complete in your profile.
  • Click on the registration link in the email to set your password. 
  • You will then be taken to your company profile page, where you will be taken through a series of easy to follow steps to complete your profile.
  • Once your profile is complete, it will be live on our platform.
If you have any problems with your registration link or setting your new password, please contact us. 
I'm having a problem logging in after I registered.

If you are having a problem logging in after you registered, your registration link in the password has expired, or you can't remember your password, please follow these steps:

  • Please visit https://app.warmcommerce.com/WCLogin
  • If you have already confirmed your password, you cannot use the password link from the registration email again, please click the Password Reset link on the login page to get an email to reset your password.
  • If you can’t remember your password, click the Password Reset link to get an email to reset your password.
  • If you need further help, please contact us.
How do I invite a customer to rate my company?

Please see use this document or contact the Member Success team, and we will be happy to help!

I was invited to rate a Supplier that I am working with but my company is not on your platform.

We are excited that you want to rate a supplier you are working with, and the process is easy if you aren't currently on our platform. We also want you to know that all ratings are anonymous and your privacy will be protected.

  • Click the link in the invitation that was sent to you and create a username. You will then receive an email with a link to set your password.
  • After you set your password and login, use the search bar to find the supplier you are going to rate.
  • Use the slider bar to assign the ratings for your supplier.

If you are interested in exploring our platform to see how we can help you source for new suppliers or manage your current suppliers, please contact us.

I was recently rated! What does the Net Promoter Score mean?

The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others and is used for gauging a customer’s overall satisfaction with a company’s product or service .

Customers are surveyed on one single question. “On a scale of 0 to 10, how likely are you to recommend this company’s product or service to a friend or a colleague?” Based on their rating, customers are then classified in 3 categories: detractors, passives and promoters.

  • DETRACTORS - ‘Detractors’ gave a score lower or equal to 6. They are not particularly thrilled by the product or the service. They, with all likelihood, won’t purchase again from the company, could potentially damage the company’s reputation through negative word of mouth.
  • PASSIVES - ‘Passives’ gave a score of 7 or 8. They are somewhat satisfied but could easily switch to a competitor’s offering if given the opportunity. They probably wouldn’t spread any negative word-of-mouth, but are not enthusiastic enough about your products or services to actually promote them.
  • PROMOTERS - ‘Promoters’ answered 9 or 10. They love the company’s products and services. They are the repeat buyers, are the enthusiastic evangelist who recommends the company products and services to other potential buyers.

The Net Promoter Score (NPS) is determined by subtracting the percentage of customers who are detractors from the percentage who are promoters. What is generated is a score between -100 and 100 called the Net Promoter Score.

At one end of the spectrum, if when surveyed, all of the customers gave a score lower or equal to 6, this would lead to a NPS of -100. On the other end of the spectrum, if all of the customers were answering the question with a 9 or 10, then the total Net Promoter Score would be 100.

NPS scores vary across different industries, but a positive NPS (i.e., one that is higher than zero) is generally deemed good, a NPS of +50 is generally deemed excellent, and anything over +70 is exceptional.

If you want to learn more about how Warm Commerce can help you manage your current suppliers and source for new suppliers, click here.